How much is delivery?
See delivery information here.
When will my order be dispatched?
Orders are dispatched within two working days. Orders which contain a personalised item may take an extra day to be processed. If your order is urgent, we always recommend upgrading to express delivery at the checkout which ensures delivery within 1 working day. Express orders placed before noon are dispatched the same day.
For more delivery time frames, please visit our delivery information page.
I'd like to return something, what is your refund policy?
You have 14 days after receiving your order to notify us that you wish to return an item. In such case, please email firstname.lastname@example.org and we will advise you how to proceed.
Please note, items which are personalised or customised to your specifications cannot be returned.
Do not destroy or throw away any product, even if it's faulty. Goods must be returned to us in their original packaging and in resalable condition. We cannot reimburse you for return postage. We'll notify you via e-mail of your refund once we've received and processed the returned item.
If you collect inflated balloons from us in store and encounter a problem the balloons must be returned to us in store for us to investigate. Do not throw the balloon(s) away. Unfortunately we cannot accept queries made via email or over the phone for inflated balloons.
I've got a question about your balloon bar/how to inflate balloons etc.
Take a look at our Balloon FAQs for more guidance on how to use and inflate your balloons.
What payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express and Paypal.
Do you have a discount code I can use?
We occasionally run promotional discounts and sales, which we announce on our Facebook, Twitter or email newsletters so stay tuned for the next one!
I own a shop, please can I stock your products?
Our products are not available for wholesale purchase at this time. If you are a stylist, event planner or designer, please get in touch for discount.
Can I use your photos on my website/blog etc?
We work hard to make our photos pretty so using them in any shape or form is strictly forbidden without prior consent.
Wait, you haven't answered my question!
If your question isn't answered, please get in touch with us. We're available Monday - Friday 9am-5pm. If your enquiry is urgent it's best to telephone or email us as tweets and facebook messages may not be seen straight away. Visit our contact page to find out how to get in touch.
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